Error code P1-99

Question

None of my security cameras connect to wifi anymore. Had a power outage last week and lost internet access for that entire week. Once we had connection back, cameras refuse to connect to wifi again. I have 1st gen doorbell, indoor stickup cam, and an outdoor spotlight cam. I've tried resetting every camera, rebooted my router numerous times, even had a cable guy come restore our internet service. No changes to our wifi router names or passwords. Yet cameras keep giving me various error codes like P1-99. They won't even register the wifi names in the Ring app. I manually input everything, and even copy pasted the names and passwords. Yet nothing connects. Invested in multiple wifi boosters, I've spent days trying to resolve this issue, yetI get the same results every time. Only had horrible service with Ring over the years. How do I resolve this issue?

Tom_Ring · Answer

Hi @achcalvillo. Thanks for sharing all the troubleshooting steps you've tried thus far. Try connecting a device to a WiFi hotspot. Be sure that your Ring app is up to date and all permissions are enabled and allowed. If this connects, you can then try to change the WiFi network to your home network. If you are unable to do this, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). You can also get in touch by sending a private message [@Ring](https://community.ring.com/u/ring) on Facebook or Twitter.

system · Answer

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