Upgrading from basic to plus

Question

If I had already paid the annual 30$ for the basic but a month or 2 later I want to upgrade to the plus plan, will my 30$ be transferred to the 100$ annual. Making it a total of 70$+ or however much. . Cause I tried and it's wanting another 100$ and I just paid the 30 recently

Chelsea_Ring · Answer

Hey @ron1973kim. Happy to clear this up for you! Whenever you need to upgrade your plan but you have paid for an annual subscription, you will need to delete the first plan before getting the new plan. From there, you will get a prorated refund for whatever amount you didn't use, based off of how many months you used vs what's left. You can wait for the refund to process through your banking institution first, but I recommend subscribing to the Plus Plan within the same time to ensure coverage for all of your devices. You can learn more about this [here](https://support.ring.com/hc/en-us/articles/360022109431-Upgrading-Changing-or-Canceling-your-Ring-Protect-Plan).