Responses (1)

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  Chelsea_Ring

  Hey @BmoreSafe. What does your Live View look like? What do you have your Motion Settings/Zones set to? I have a Peephole Cam that is upstairs as well, so I'm happy to help here! :)

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  16-06-2020 04:01:59

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  BmoreSafe

  Here's a screenshot of my live view. Motion detection set to most sensitive, slide bar all the way to the right.

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  16-06-2020 06:09:46

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  Chelsea_Ring

  @BmoreSafe Thank you for that screenshot! It seems like you had an ideal setup, especially with how your motion sensitivity is. What is your Motion Frequency set to? If it's on Standard, please switch it to Frequent and monitor this for me to see if this helps for future. You can learn more about Motion Frequency and why I recommend this change in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency).

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  16-06-2020 07:14:42

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  BmoreSafe

  Motion frequency is set to frequent. When I go through the motion wizard, when it gets to "adjust motion zones" it always has the motion sensitivity set in the center, no nmatter how many times I change it to the highest sensitivity. But the motion detection setting itself is set to the highest sensitivity like I had it. That's the only disconnect I can really find. I'm considering changing over my security system to Ring for reasons I won't get in to, but this is a definite set back if it can't even detect something right in front of it.

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  16-06-2020 07:35:26

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  Chelsea_Ring

  @BmoreSafe Thank you so much for confirming that for me! It definitely sounds like you should get this checked over with our support team before calling it quits. Could you please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406)? We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know if they're able to get this sorted out for you! :)

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  16-06-2020 08:02:35

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  BmoreSafe

  While I have no been able to make contact with a memeber of RIng's supportteam, I do know _what_ the problem is, just not _why_ it's a problem. The problem is the screen door. It will not record/capture through it. Yes, it is set that I have a screen door. When I open the screen door and walk around the porch, I get notifications. Close the screen door, nothing. I'll keep messing with the settings for now. Very frustrating.

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  24-06-2020 07:05:00