Ring Video Doorbell
Free cover still got charged shipping
Recently I purchased a Doorbell Pro 2 and received the email saying that I could order a replacement cover for free with a specific discount code. It also said on the email the shipping would be free. I ended paying 4.50€ for the shipping still. Anyone else got this experience?
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28-04-2021 10:06:10
Responses (4)
- R
Thank you for the quick reply. That's what I thought.  It's a bit annoying needing to call and not have an email or chat with someone that can have a look at this.
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28-04-2021 10:12:01
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- B
I am in the UK and my email 100% said shipping was on Ring. Only thing I can think is it could be different in other countries but I wouldn't think so.
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28-04-2021 10:14:11
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- M
Hi there, @Ruisilva450! The Video Doorbell Pro 2 faceplate promotion should certainly be at no cost. In regards to shipping, please check with the shipping company to ensure there were not duty/customs or service fee's of any sort. If not, please feel free to reach out to our support team for further look into this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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03-05-2021 06:39:42
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bemak187
You should get free shipping. Just checked back my email and it said free shipping was included. I haven't actually claimed mine yet though. Might be worth giving support a call or one of the Ring staff can maybe stop by the thread to advise.
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28-04-2021 10:08:00
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