Ring chime not ringing when doorbell pressed

Question

Both my doorbell and chime are connected to same WiFi but when doorbell is pressed the chime doesn’t make a sound. Any ideas how to resolve? I’ve thought about removing both devices and starting again?

Caitlyn_Ring · Answer

Hi @AndrewTaylor. Have you linked the Chime up with your Doorbell? If not, that may be why the Chime is not alerting you when the Doorbell is pressed. I'd recommend checking out our Help Center Article on linking your Ring device to a Chime or Chime Pro [here](https://support.ring.com/hc/en-us/articles/360034840052-How-to-Link-your-Ring-Devices-to-a-Chime-or-Chime-Pro). Let me know if that does the trick for you! :)

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