Snapshot feature has been setup on doorbell and camera but is no longer working and showing snapshots on the timeline

Been noticing the same issue the last week or two…it might record one or two intervals and then there’s a huge 3-12 hour gap of no snapshots before the next one shows up.

Hi @user6895. Do you have an active Ring Protect Plan subscription? This is required for Snapshots to work. You can learn more about Snapshots in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature).

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January 30, 2025

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