Spotlight Cam Pro Wired battery question

Question

I’m a bit confused.  I have two outdoor wired pro spotlight cams.  The ring app is telling me to put two batteries in them, so I’m assuming they are used as a backup for when the power goes out.   If this is not the case, please update the app to not suggest that batteries be installed.   Also, since it is a wired camera, if batteries are installed, will they be charged while in the camera and it has power from the power supply?

Caitlyn_Ring · Answer

Hi @BMWPhil. The[ Spotlight Cam Pro Wired](https://ring.com/products/spotlight-cam-pro-wired) is the Spotlight Cam Pro Battery with the Hardwired Kit and mount. You'll still want to charge and install the included Quick Release Battery Pack, but the main source of power will be through the Hardwired Kit. The Quick Release Battery Pack acts as a backup power source in case the Spotlight Cam Pro loses power but still has a wifi connection. The battery pack will also be trickle charged via the hardwiring to help keep it topped off in the instance it needs to be used as a backup power option. I hope this helps answer your questions.

Justin_Ring · Answer

Hi @uscpsycho. The Spotlight Cam Pro Wired should work without the battery in it since it is hardwired. If yours is not, please verify you have installed the Hardwired Kit it came with correctly using this Help Center [article](https://support.help.ring.com/hc/en-us/articles/12276448415252). If you have done this and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

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