Is it possible to see if a motion recording has been deleted, and if so by which person or device? We have a ring doorbell and activity I was expecting to see wasn’t there and there’s a big gap where the recording should have been. A few people have access to the ring system so I’m trying to see if the camera didn’t capture the moment, or it has been deleted. An event log just saying a user has deleted a video would be enough to help me out. I at least know there’s something suspicious I should investigate.

Hi @Lotussmart123! A shared user is not able to delete any recordings or videos. If you are sharing account access at an owner level, there is no way to see the activity of these other devices. You can, however, control mobile device access through the Control Center in the Ring app. Your control center will allow you to remove authorized client devices if you believe someone might be deleting recordings. I hope this helps! :)

Did you clarify IF shared users have the ability to delete? I have blank (black) spots and I tested what deleting looks like and it does make a black spot in my timeline. I’m hoping shared user can only view with no rights to do anything with the data they are allowed to see.

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November 07, 2024

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