Missing Home and away icons in IPone ring app

Question

Typically at the top of the Ring app when you open it you would see 3 icons at the top where you can turn the alerts on or off. Both my husband and I suddenly lost those icons yesterday. Now when I open the app it goes to live view and keeps running. This is draining the battery of my phone down. Was there a recent change or bug in the app? Any suggestions?

user_270b4a · Answer

We're having the same issue. What's the fix?

Caitlyn_Ring · Answer

Hi @user_669e36. Which Ring subscription do you have? Additionally, which Ring devices do you have - a Ring Alarm, or a Ring Doorbell/Camera?

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