Adding a new (old) Chime

Question

Hi I have a chime from a previous setup, linked to an old account. On 8th Dec, I attempted to add it to my current new setup and received an email saying that Ring had paused the setup and 'If no action is taken with **14 days**, this device will be unlinked from your Ring account and made available to set up for another Ring customer'.  Great I thought. I tried again today, but alas now Ring is saying 'Setup attempt blocked' and I have to log on and remove it from my old account. Well I cannot log on as Ring is trying to do two factor authentification and will not let me use anyting other than an old device or browser that I have logged on with before - I don't have either of those things. How do I take control of my old Chime? Thanks

Caitlyn_Ring · Answer

Hi @trekkingtracey. The Ring Community is a public forum, so we are unable to view any account-specific details such as [device ownership](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device). Please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look and find a solution that works for you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.