Stick Up Cam Abruptly Stopped

Question

I have a stick up camera. It stopped working abruptly yesterday. I pulled the battery because the blue light was not on while I waved at it. I tried to charge it and no light came on. Could the battery be that dead? I charged it 2 weeks ago fully. Could something be wrong with the camera itself?

Chelsea_Ring · Answer

Hi @Jacob1. Since you're getting no signs of life on your device, it could be due to a bad battery. Do you have another one you can try with the device? If you've tried another battery to no avail or don't have another one to try, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.