Popup cam

Question

I'm having internet connection issues in which both my router and cam have never moved I reset the cam then push the button again it still won't connect

Chelsea_Ring · Answer

Hey @Bigsurge19. If you've been unable to reconnect your camera even after a reset, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.