Smart alerts not working

Question

Hello. Recently my Floodlight Cam (1st gen) stopped recording. I restarted it, and then factory reset it. Both did not resolve the problem. So I discovered if I disable smart alerts, it starts recording. Of course the amount of alerts without smart alerts is a lot. Anyone see smart alerts cause the can to stop recording?

Justin_Ring · Answer

Hi @Slobs2. Since you have tried all the troubleshooting steps I would have recommended and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Caitlyn_Ring · Answer

7 posts were split to a new topic: Smart Alerts not working on Doorbell Wiredd

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