Wired Doorbell is offline and not going in setup mode

Question

Hey all. I just joined the community and am looking for some help. My wired doorbell went offline but is still illuminated blue. I push the orange reset button and also tried a hard reset but nothing happened. I rebooted my router and turned the power off and back on for the doorbell. Before I cut the power there were 2 red lights  visible on the doorbell , powered back on and they were out. Any suggestions?

Justin_Ring · Accepted Answer

Hi @user75087. You have tried all the troubleshooting steps I would have recommended for your concern. The next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available here.

system · Answer

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