History video from 4 to 5 month

Question

Hi, I need access to my video recording it is possible for December 6,7,8 2019, during the evening until next day for each day, is that I suspect my neighbor was stealing and I was out on those days. I check in history but just can get to Feb and even that say something went wrong.

Chelsea_Ring · Answer

Hey @batuzanx. Depending on the country you live in, the time frame that videos are stored will be different, but the max amount of days in storage that we allow is 2 months. Any video older than 2 months will automatically be deleted from the server and your storage and will be unable to be retrieve. We recommend to download any videos you may need and to review your history from time to time to ensure you have any videos you may need! I apologize for any inconvenience this may have caused and hope all is well with you!

peakhomesaz · Answer

Is it possible this has changed? Same situation with theft that occurred almost 4 months ago. Thanks!