I have tried to set up my Ring Doorbell, and every time I connect it to my WiFi it says setup successful, but it says its offline and won't capture video at all. I also have a spotlight with no can that works just fine with he WiFi and my ring bridge. I have tried resetting the router multiple times, connecting it to my Hotspot, which works but works terribly. If someone could help I'd greatly appreciate it.

We had our team look into this matter and any concerns related to a device showing offline when it is not, should be resolved. Please press the setup button on your Ring device to enter setup mode, then press it again to exit setup mode. This will allow it to reconnect and establish the connected status in your Ring app as intended, if it is not already. Alternatively, you can also follow the steps in this Help Center article to reconnect your Ring devices. If you receive any error messages when trying to reconnect your Ring device, make sure the Ring app is fully updated and check out these troubleshooting steps. You may also need to check the ports and protocols on your network, and lower your firewall settings. Should this issue persist, our support team can take a deeper look. You can reach out at one of the numbers here, or on Facebook @Ring via private message.

Hi @Chenry. What kind of wifi network do you have, is it a 2.4GHz or a 5.0GHz network? Also, which model of Ring Doorbell do you have? You can find this information on the original packaging, the back of the Doorbell itself, as well as on the Device Health page in the Ring App.

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