Galaxy Z Flip Two Way Communication

Question

I installed my Ring doorbell yesterday and I have not been able to get the two way communication to work with my Galaxy Z Flip. It works on other devices when I login on those, just not the Z Flip. I have tried all the troubleshooting tips I could find for this problem, but still no luck. Has anyone else had this issue or know how to fix it?

Tom_Ring · Answer

Hi @altimmo. I would first ensure that your OS on your phone is up to date. It is also good to check that your Ring app is running on the latest version. Once you've checked those few things, this Help Center article [here](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide#:~:text=In%20order%20to%20enable%20two,be%20able%20to%20hear%20you.&text=To%20end%20the%20conversation%2C%20tap%20the%20red%20icon.) has some troubleshooting steps that may be able to help you. I hope this works for you!

altimmo · Answer

I have verified that my phone's software us up to date and that the Ring app is the latest version as well.  I also went through the troubleshooting steps and still have not had any success. It works on my husband's Galaxy Note S20 and my old Galaxy S8+, but not on the Galaxy Z Flip. I suspect that the Galaxy Z Flip is too new and the software/hardware is not fully supported yet. Maybe there is a patch in the works that will take care of the issue soon.