I have tried and tried, it was connected and when I plugged it back in it wouldn’t connect so I did the factory reset and tried starting over so I could add more lights. I can do the first few steps and connect to the bridge and see the WiFi network but then it won’t connect, where have I gone wrong

Hey @Calecmitchell. When you reset the Bridge, how long did you hold down the reset button on the side? Please ensure you hold it down for at least 20 seconds before attempting to set it up in the Ring App again. Also, try bringing the Bridge into the same room as your router. Should this concern persist, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look and determine why the Bridge is not completing its setup. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

I had the same problem. I turned off cellular data and that didn't work. I turned my iphone on airplane mode and the wifi set up took! Just toggle to airplane mode during setup. Hope this helps.

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