Keypad does not working

Question

The keypad is new,I can not connect to the base station,no light ,no sound.

Chelsea_Ring · Answer

Hey @Alfredopm. Do you have the Keypad plugged in? Please ensure you have it plugged in for 8 hours and then try to set up the device, as it needs 8 hours to fully charge and may need to just charge up. If the device is still not powering up, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.