Account disappeared

Question

I've been set up the floodlight camera for my client under my email couple years ago and it is working fine . couple months ago  my client  create her own account  and switch from my email to her email, and didn't notice me, so now my account is not exists,  and i try to use her account to set up the camera but all the cameras has been registered, i believe is still under my email. I call to technical support,  they said my email is not in the system,  so what can I do ? My client is very piss off right now.

Justin_Ring · Answer

Hi @user61620. Issues with accounts cannot be handled here in the Community since it is a public forum and we do not have access to account information. It is best that you continue working with our [support team](https://support.ring.com/hc/en-us/articles/360036196372) regarding your concern.

system · Answer

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