Ring Screwdriver

Question

I've just received my Ring Doorbell 3, and looking through the box it has a screwdriver with a security bit.  In all the videos and pictures I've seen, the screwdriver is a double ended affair, with security and Philips ends. I tried pulling the bit out, but it won't budge.  Have they changed the screwdriver supplied?  Mine is also blue, instead of orange.

Marley_Ring · Answer

Hi there, @NeilCro! The screwdriver included with new Ring devices will indeed be blue. While the fitting is not changeable or removable, the included screw driver should come fitted with a head that fits the necessary security screw or mounting screws for your Ring device model. A standard screw driver can be used for the standard screws, if needed. I hope this helps! :)

user_1d8a3b · Answer

What happened to the exceptional customer service that Ring use to have? Now the person I speak with is from a different country and tried to tell me that the blue handled screwdriver comes apart and I should try the other end to get my Ring doorbell removed from the bracket. This obviously is a design flaw that Ring won’t acknowledge and my nice customer service person suggested I hire a handy-man. I installed alarm systems for 10 years. Come on Ring….. you can do so much better with your customer service.