Floor Light cam is no longer send out notification

Question

One of my Floor Light cam is no longer send out notification, neither Motion Sensor. I have checked all steps according to Ring Troubleshooting, checked the device health, but none of them work . And I also can’t get on the device Live view.

Tom_Ring · Answer

Hi @PrestonO426. It sounds like the Floodlight Cam is completely offline. You may need to [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it. If that doesn't cause a positive reaction, you may need to contact our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.