Accidentally setting off alarm

Question

Hello! I subscribed to Ring's yearly monitoring service and have been for at least 3 or 4 years now. Originally, when my system sounded off accidentally because I failed to unarm it, I would get follow-up calls to check that my home situation was okay. I've had about 3 accidental alarms (including just yesterday) in the last 18 months that were not followed-up with a safety check phone-call and this makes me think I'm wasting my money!  Has anyone else had this same issue? If so, how did you rectify it?

Justin_Ring · Answer

Hi @T_Bone21212. If your Alarm was triggered and you did not receive a call from our monitoring center, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Our support team will be able to take a more in-depth look at your concern.