Ring Video Doorbell
Streaming error
When I click on Live View I get "Streaming Error" I have very good wireless speed, a Chime Pro, my RSSI speed is 64. If I ring the doorbell, my wife can answer and see me moving at the door. So why can't I get Live View
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30-01-2020 06:19:38
Responses (16)
- F
I have tried and verified all of the recommended tips provided by Ring. I have been unable to live stream for the past 4 weeks which renders this device useless. Please offer better solutions or fix the update that is causing all this grief for your customers. Since I'm a decent fellow, I figured I would give Ring the opportunity to fix this before I return the device all together as it is in Ring's on self interest to do so. -Frustrated customer
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01-03-2021 06:27:36
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LJI have the same issue. I installed my Ring on Monday and it worked fine. It stopped working the next day.
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03-03-2021 05:55:38
- T
Hey neighbors. I see a lot of you are having a similar concern so I'd like to summarize some quick troubleshooting steps for you. First, you'll want to check the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) of your device, as well as check for anything that could cause [wifi interference](https://community.ring.com/t/device-tips-wifi-interference/221). If you have a strong RSSI, try some of these [tips and tricks](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249). Next, you can perform a [reset](https://support.ring.com/hc/en-us/articles/115000125043-Ring-Video-Doorbell-Pro-Setup-Mode) of your device and attempt to [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. It's also a good practice to reboot your router when attempting these steps. Once this is complete, activate Live View from the Ring app and [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information) with wifi only or cellular only to see which gives the best results. If you've tried all of these steps to no avail, you can reach out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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05-03-2021 10:06:15
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- B
Larry - before going into all the RSSI nonsense make sure you turn your VPN off if you have one running. Ring doesn’t like those. When you get an alert just switch it off to look at the video and then turn it back on. Pretty simple fix if that’s the issue.
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03-05-2021 08:27:40
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- C
Hey neighbors! Live View connection concerns or your Live View ending when trying to activate it is often related to the network or mobile device connection, and so these are the best variables to start with. Please check the following: * A good [RSSI ](https://community.ring.com/t5/General-Questions/Your-Ring-Device-RSSI-Good-vs-Poor/m-p/751), or signal strength, in the Device Health section of your Ring app. * Battery is sufficiently charged if applicable. * Wifi speeds, interferences, and distance to router. * Test live video on cellular data only, and on wifi only, with your mobile device. * Disable any VPN on Data Saver on your mobile device to ensure they are not interrupting the Live View. * If you are using Android, please check out our [Help Center article ](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) about conflicting apps to see if it applies. Try also our [Rapid Ring app ](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), which is designed for this quickest access to Live View. In addition to the suggestions in this thread, feel free to also check out our [Community post for Live View troubleshooting ](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/Live-View-Not-Activating-and-Connecting-Troubleshooting-Tips/ba-p/821) steps. If these concerns persist, our support team will be happy to take a closer look for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. We appreciate everyone taking the time to share their experience in detail and we hope this helps!
•1
01-10-2021 10:04:25
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bchang220
I am still experiencing this issue, and have been since at least December. Timing has no connection to the incidents that have been mentioned here - it's just consistently occurring and rendering my camera useless. Signal strength on the camera is strong and speed tests from my mobile device all check out.
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06-02-2021 08:33:41
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