Ring Video Doorbell
How to view my camera live while away from home
I have connected my doorbell, but when I am away from home, I am unable to view my doorbell camera live. It only shows me what was pre-recorded. How can I take advantage of the live-feed? When I tap on "Live View", it seems as if it's about to connect, but then I get an error message that reads: "Live View Ended / Reconnect". So how can I talk to someone at my door if it won't allow me to view it live while I'm away from home?
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27-02-2020 10:13:03
Responses (8)
- U
So basically you are telling us to open our phones to all the crooks and malware so your s/w will work. ???
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04-08-2022 09:25:52
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- U
I am trouble going on the live when I am not home. it was working but I got the ring for inside the house. How can I fix it.
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30-12-2024 04:36:59
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JHi @user_2b9193. If the steps in the thread do not help. The next best step is to give our support team a call for further assistance.
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02-01-2025 09:08:58
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Marley_Ring
Whenever live view is not connecting, whether at home or away from your home, it's always good to check out your Ring device [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). Please check that there is not a VPN enabled on your mobile device. Specifically for when you are away from home, confirm with your cellular data provider that your plan allows for streaming on data and also ensure your cell signal is showing as optimal on your mobile device. I hope this helps! :)
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28-01-2022 03:06:28
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