Error messages posted to my router

Question

My router posts error messages coming from my Ring Pro doorbell.  I changed the network connection from 5Ghz guest to 2.4Ghz.  A new IP address was assigned by my router, but otherwise the error persisted.  Do you have any suggestions on how to fix this?

Chelsea_Ring · Answer

Hi @JohnN. Could you ensure you have the proper ports and protocols opened in order for the Ring device to stay connected without errors? You can learn more about this in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). If you still have this concern after making these changes, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

rameshms · Answer

I see this on my router as well. I've had this doorbell for over a year now. I think these messages started showing up only recently.

Ring Video Doorbell

Error messages posted to my router

Didn't find an answer ?