Responses (20)

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  Bmartyntx

  This is my first ring product. I just switched over from skybell hd. I was expecting something better than what I got. This unit will not even ring my doorbell. I called in on an hour long call with tech service and went through checking voltage to uninstalling and just touching the wires to make my mechanical doorbell work. It works just fine with the wires touching and skybell, but not at all with this unit. The video on my phone was pixelated as said above. I was finally told I could get a replacement, but if anything ever happened to it I would not get another. What kind of customer service is this? I paid over $200.00 for a doorbell that doesn’t ring the doorbell. I felt customer service for such a high profile company should treat its customers better than this, but hey it’s their company and they can do what they want. I am also returning this unit and going back to my old skybell. I really wanted this to work like advertised but ultimately it did not.

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  09-04-2021 02:07:24

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  jongri

  Installed mine & it worked perfectly for 13 hours then lost power & wouldn't power back on despite no power issues w/ my doorbell wiring but the old transformer for my doorbell was too weak to maintain it. I was surprised at how easy it was to install & setup in the Ring Ap & how good the color video quality was for the 13 hours it worked perfectly but then it died on me & it would not power back up after reset to connect back to my 5GHz wifi. I've already sent it back in through returns. Reinstalled my old doorbell which works fine. I've already reordered another Video Doorbell Pro 2 along w/ the Hardwired Transformer for the Video Doorbell Pro & this time I'm sure it will work perfectly .

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  11-04-2021 06:28:09

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  jongri

  I liked the 150 Horizontal x 150 Vertical 1536P HD Head to Toe video quality so much on the Ring Video Doorbell Pro 2 and realized the vertical is so much better compared to all the other Ring Doorbell models that I ordered another one. This time I also ordered the Hardwired Transformer for Video Doorbell Pro to ensure it receives the power needed. My current Doorbell Transformer VAC was too low. Problem solved.

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  14-04-2021 10:09:30

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  bemak187

  I know there have been a few posts about issues however overall the Pro 2 is a good device. The head to to video is excellent. The only real issue is this dim LED light that seems to have been acknowledged now by Ring in another thread.

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  15-04-2021 03:13:32

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  Marley_Ring

  Sorry to hear about this experience, @Bmartyntx. We can assure you we intend for a much better experience with both support and with your Ring device. The Video Doorbell Pro 2 features head-to-toe 1536p HD+ video, thus the image quality should be excellent. As it sounds like our support team has offered a replacement as a solution, it's best to try out that replacement device to see if functionality improves. When it comes to video quality and connection, please remember to check your [RSSI in the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). If this concern persists, feel free to reach back out to support so they can continue assisting you. When it comes to the Video Doorbell Pro 2 sounding your internal chime kit, please ensure the Pro Power Kit is installed and that the chime kit Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  12-04-2021 10:24:51

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  bemak187

  @Marley_Ring It would however be good to get some response around the issues mentioned in this thread and the other dedicated thread about the issue with the LED light ring around the button on the Pro 2 being extremely dim.

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  12-04-2021 10:49:46

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  Howdoesitwork

  @Marley_Ring Can we have a response to the dim LED light issue that quite few users have pointed out?

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  13-04-2021 12:19:47

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  jongri

  The low lit LED could be indicative of needing a higher 24 VAC 40 VA transformer if your current transformer is 16 VAC 30 VA or lower even if your Ring Ap isn't showing any power issues on Ring Video Doorbell Pro 2. I've seen on numerous forums people having similar issues w/ their Video Doorbell Pro's LED being really weak or only partially lit but no other issues w/ their Video Doorbell Pro's and #1 fix used was upgrading their Doorbell Pro transformers to the 24 VAC 40 VA max allowed. Video Doorbell Pro 2 might have similar LED issue like the Video Doorbell Pro's? Perhaps check voltage at your Doorbell again first just to make sure it's getting at least recommended minimum if it's under 24 VAC 40 VA transformer may help strengthen your Pro 2's LED illumination?

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  16-04-2021 06:35:37

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  bemak187

  I am in the UK and you get a Ring 24VDC Gen 2 Din Rail transformer in the box with the pro 2. This is the one I am using which was installed by a professional electrician. Interestingly they have switched to a 24VDC transformer in the box where it used to be 24VAC in the old Pro 1 however both support AC and DC. It is def not the transformer causing the LED issue as its happening on every Ring Pro 2. If you check out any of the reviews on YouTube (eg LifeHackster etc) you will notice the same and its even mentioned by them. Now you could be onto something in that 24V isn't enough to run all the features on the Pro 2 as well as the LED however I am not sure it would have got past testing if this was the case. I am still of the opinion this is either a manufacturing defect in the first batch of Pro 2's or a firmware issue of some kind.

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  16-04-2021 07:04:31

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  jongri

  Oh well at least you've ruled that out. Perhaps it's as you say that Ring acknowledges low LED w/ some Pro 2's?

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  16-04-2021 07:09:33

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  Dan83

  So my pro 2 just arrived and the ring website says that it comes with a digital code for 1 free faceplate. I've been all through the box and cannot find this code. Could someone please point me in the right direction?

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  16-04-2021 02:03:16

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  bemak187

  The code gets emailed to you about a day later after you have installed it.

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  16-04-2021 02:18:15

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  acford

  Agreed. I received a welcome email but not an email about how to get the free faceplate.

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  03-05-2021 05:00:14

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  jongri

  It might even be better then the current elite 9 (for now at least) since it has better 1536p HD, 3D motion detection w/ bird's eye view. When Ring come's out w/ a new elite I'm sure it will get 1536p HD upgrade too. After seeing how nice the Pro 2 video was for the 13 hours mine worked perfectly until my under powered transformer gave out, I knew I wouldn't be happy w/ any other current wired or battery model. Even w/ a weaker LED the Pro 2's 150 vertical alone & 1536p HD video have won me over.

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  16-04-2021 07:47:08

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